GENERAL TERMS AND CONDITIONS

1. IDENTIFICATION OF THE OWNER

Owner: BOAT RENTAL WITHOUT LICENSE ESPJ

Tax ID: E09786013

Address: Carrer del Progrés 3, 07820 Sant Antoni de Portmany, Balearic Islands, Spain

Legal Representative: Roxana Yamila Fernández Pralong

Phone: +34 694 19 22 16

Email: info@hireboatibiza.com

Website: www.hireboatibiza.com

Business Contact (English):

Paulo Marcelo Vilar Trabazos

Phone: +34 681 61 15 98

Email: info@hireboatibiza.com

2. PURPOSE

These General Terms and Conditions govern the contracting of tourism and leisure services offered through the website www.hireboatibiza.com.

The platform allows for the booking and contracting of:

• Boat rentals without a license.
• Boat rentals with a license.
• Boat rentals with a skipper.
• Private charters.
• Private and shared boat tours.
• Jet skis.
• Buggies.
• ATVs.
• Scooters.
• Water sports.
• Other tourism services offered by BOAT RENTAL WITHOUT LICENSE ESPJ or by external partners.

The specific features, terms and conditions, requirements, schedules, capacity, duration, and price of each service will be displayed during the booking process prior to confirmation.

3. BOOKING PROCESS

Reservations are made online through the Stripe secure payment system integrated into the website.

Before completing the purchase, the customer may review the reservation details, the amount due, and the applicable terms and conditions.

The reservation will be confirmed once payment is received and the corresponding confirmation email is sent.

By making a reservation, the customer declares that they have read and accepted:

• The specific terms and conditions of the service booked.
• These General Terms and Conditions.
• The Privacy Policy.
• The Cookie Policy.

4. RESERVATIONS, VOUCHERS, AND BILLING

After completing the reservation, the customer will receive a voucher or reservation confirmation via email containing the details of the contracted service.

The corresponding invoice will be issued and subsequently sent via email to the address provided during the purchase process.

The customer is responsible for verifying that the information provided is correct.

5. PRICES AND PAYMENT METHOD

The prices published on the website include VAT unless expressly stated otherwise.

In general, the customer must pay a deposit equal to 20% of the total amount of the contracted service at the time of booking.

The remaining amount must be paid directly to the corresponding provider, the boat owner, or in accordance with the instructions provided in the booking confirmation.

BOAT RENTAL WITHOUT LICENSE ESPJ may act as a direct provider or as a commercial intermediary and booking agent for services offered by third parties.

6. CANCELLATION POLICY

6.1 Cancellation on the Same Day as the Reservation

If the customer requests a cancellation on the same calendar day the reservation was made and the reservation has not yet been processed, confirmed, or reserved with the relevant provider, a full refund of the amount paid will be issued.

If the reservation has already been processed, confirmed, or reserved with the provider, the amount paid will be refunded minus 10% of the reservation’s value to cover administrative fees, customer service, payment processing, brokerage, and operating costs.

6.2 Private Charters and Boat Rentals with or without a Skipper

Cancellations must be made at least 30 days prior to the booked date.

If the cancellation is made within this timeframe, the amount paid will be refunded, minus a 10% processing fee based on the reservation total.

Cancellations made less than 30 days in advance will not be eligible for any refund.

6.3 Shared Tours, Jet Skis, Buggies, ATVs, Scooters, and Similar Activities

Cancellations must be made at least 7 days prior to the booked date.

If the cancellation is made within this timeframe, the amount paid will be refunded, minus a 10% administrative fee based on the reservation total.

Cancellations made less than 7 days in advance will not be eligible for any refund.

7. WEATHER AND SAFETY CONDITIONS

Certain activities may be affected by weather, sea, or safety conditions.

If the responsible provider determines that the activity cannot be conducted safely, an attempt will be made to offer an alternative date or time.

If it is not possible to make the change or if the customer cannot accept the proposed new date, a full refund of the amounts paid for the reservation will be issued, without any penalty.

The decision regarding the feasibility of the activity rests solely with the service provider and, where applicable, with the captain or safety officer.

8. RIGHT OF WITHDRAWAL

In accordance with Article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the General Law for the Protection of Consumers and Users, the statutory 14-day right of withdrawal shall not apply to services related to leisure activities, excursions, boat rentals, water sports, and tourist services linked to a specific date or period of performance.

However, BOAT RENTAL WITHOUT LICENSE ESPJ voluntarily offers the cancellation terms set forth in the preceding section, which shall apply to all reservations made through the website.

9. LIABILITY

BOAT RENTAL WITHOUT LICENSE ESPJ may act as a direct provider or as an intermediary in the marketing and management of certain services offered by external partners.

Each provider will be responsible for the proper provision of the contracted service, compliance with applicable regulations, and the maintenance of the boats, vehicles, or equipment used.

The customer is responsible for complying with safety instructions, age requirements, licensing requirements, and any other conditions required for each activity.

10. DATA PROTECTION

Personal data provided during the booking process will be processed in accordance with Regulation (EU) 2016/679 (GDPR), Organic Law 3/2018, and the Privacy Policy published on the website.

The data will be used exclusively for:

• Managing reservations.
• Customer service.
• Issuing invoices.
• Complying with legal obligations.
• Communications related to the contracted service.

Users may exercise their rights of access, rectification, erasure, objection, restriction, and data portability by sending a request to:

info@hireboatibiza.com

11. APPLICABLE LAW AND JURISDICTION

These General Terms and Conditions shall be governed by Spanish law.

Any dispute arising from this contract shall be resolved in accordance with applicable regulations and before the competent courts as provided for under consumer and user protection laws.

12. ACCEPTANCE OF THE TERMS

By making a reservation through www.hireboatibiza.com, the customer acknowledges having read, understood, and fully accepted these General Terms and Conditions.

Furthermore, the customer expressly agrees that they are contracting a tourism or leisure service tied to a specific date and that the cancellation policies described in this document apply.